If you have read our warranty guidelines and would like to continue the warranty claim process, please fill out the form below.
Please note: Completion of this form does not guarantee approval of your warranty claim. Should your claim require further evaluation you will be asked to return your mill(s). Any shipping cost associated with the return to DKB of an item for replacement is the responsibility of the customer. DKB will be responsible for shipments of the warranty replacement to the customer, after the original item has been returned and the warranty process is completed.
*The method of replacement is solely within the discretion of DKB Household USA. You may be issued an exact replacement, a coupon for the value of the mill(s) or an item of similar design and function.
Please note: If your item was purchased within the last 30 days, please contact the retailer where the item was purchased for assistance.
Grind Mechanism Guarantee* – Precision and Gourmet Precision grinding mechanisms are covered by a lifetime guarantee. Mills that do not have a Precision or Gourmet Precision grinding mechanisms are covered by a 10-year guarantee (Please note: Evidence of disassembling the mill will void the warranty.)
*To determine which mechanism your mill has please consult your packaging or the product page for your mill.
Stadhampton Chili & Spice Mill - 10 year mechanism / 2 year body warranty
Hydro Felt Pad Refills - No warranty
2 Year Warranty On Anything Not listed Above.