Cole and Mason offers various guarantees depending on the product. Please review the information below to find your specific product and what is covered by the guarantee. If after confirming your product falls within the guidelines to be covered by the product warranty, please complete the warranty claim form to receive further instructions.
Grind Mechanism Guarantee* – Precision and Gourmet Precision grinding mechanisms are covered by a lifetime guarantee. Mills that do not have a Precision or Gourmet Precision grinding mechanisms are covered by a 10-year guarantee (Please note: Evidence of disassembling the mill will void the warranty.)
*To determine which mechanism your mill has please consult your packaging or the product page for your mill.
Reasons your mill may NOT be covered:
Stadhampton Chili & Spice Mill - 10 year mechanism and 2 year body warranty
Cole & Mason Hydro Felt Pad Refills - No warranty
Warranties do not cover damage caused by accident, misuse, abuse, commercial use or normal wear and tear, only manufacturer defects.
If your mill qualifies for a warranty replacement, please complete the Warranty Claim form. Please Upload image(s) of the product; please provide a picture showing the problem area if possible as well as a picture showing the brand's name. Also, please upload an image of your sales receipt to show proof of purchase. Without proof of purchase your warranty claim may be denied.View Warranty Claim Form