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Cole & Mason Customer Service Help

Contact Us / Product Support

Should you require additional information or assistance, we'd be happy to help you. To ensure a swift and informative solution, it's important that you direct your inquiry to the right associate. Please read over the below information and choose the section that best matches your personal inquiry.

Product Technical Support & Replacement Parts

We try to provide as much product information as we can about the products we sell, but if you can't find the information on our site or if you have a more technical question, we want to make sure you are connected with the right support member.

For technical questions on the following products please contact the corresponding email:

PRODUCTS
CONTACT EMAIL
Salt & Pepper Mills
Oil & Vinegar
Herbs & Spices

Product Warranty Information & Claims

If your Cole & Mason product is defective to the extent that you believe it is covered by our warranty outlined in the "guarantees" section below, please go to our warranty claim page and fill out the form to contact our warranty department.

Cole and Mason Product Guarantees:
Salt & Pepper Mills

Grind Mechanism Lifetime Guarantee - A lifetime guarantee on ALL grinding mechanisms.

Salt and Pepper Mill Body's 1 Year Guarantee - If you have a problem with a mill within the 1 year guarantee period, you should return it to the retailer along with the original sales receipt as proof of purchase. Unfortunately, we do not hold spare parts for these mills nor can they be repaired.


Oil & Vinegar Products

Oil Mister 5 Year Guarantee


Specialty Mill Products

Cheese, Chocolate and Nut Mill 5 Year Guarantee

Electric Cheese Mill 2 Year Guarantee


All Other Products not listed above have a 1 Year Guarantee
Warranty Claim Form

ColeAndMasonusa.com Customer Service and Phone Orders

QUESTION
SUPPORT
If you have a pre-sales question before you place your order:
847-701-3020
If you need to make a change to your order:
847-701-3020
If you need assistance in placing your order:
847-701-3020
If you want to track the status of an order you already placed:
If you want to return an item(s):
For any general order related inquiries:

Volume Discount Pricing and Bulk Ordering

If you are interested in ordering a large quantity of items you may qualify for volume pricing discounts. Volume Discount Pricing is a great way for customers to save big on large, bulk orders on most items available in our store. Please send a bulk order request to our friendly sales staff so they may create a quote and provide personal service for your order! You will receive a response within 1-2 business days and our office hours are Monday through Friday, 8am-5pm CST.

We make it as easy as possible to ensure you get the lowest prices available:
  • Let us know what products & the quantities you are interested in.
  • Get a detailed quote from a dedicated sales rep.
  • Our warehouse ships directly to you.
  • You enjoy the savings & are now a preferred customer.
Send A Request Now
Direct Warehouse Pricing bulk purchase, wholesale pricing

Website Issues and General Feedback

We are constantly updating our site to provide the best possible experience for our customers. Unfortunately mistakes do happen, so please feel free to email us at sales@coleandmasonusa.com with any problems you experience while on the site. Your feedback is appreciated and ensures that other customers do not experience the same problem!